WHAT IS THE DELIVERY TIME FOR THE PRODUCTS?
Delivery time may vary depending on the product you choose and its availability.
However, we always try to deliver products within 10-15 business days from the date of your order.
In any case, we will provide you with a tracking code to monitor the status of your shipment.
WHAT PAYMENT OPTIONS ARE ACCEPTED?
We accept payment by credit card, PayPal or, bank transfer.
For credit card and PayPal payments, you will be redirected to a secure page to enter your payment information.
WHAT HAPPENS IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?
If you have received a damaged or defective product, please contact us within 48 hours of receiving the product.
We will ask you to provide us with a detailed description of the problem and some photos to verify the condition of the product so that we can assess the damage and offer you an appropriate replacement or refund.
If the damage is very serious we will proceed to replace the product or if the product is no longer available, to refund it in full.
CAN I RETURN A PRODUCT IF I DON’T LIKE IT?
Yes, you can return a product within 14 days from the date of delivery if you are not satisfied with your purchase.
Replacement can be made for all products that are unused, washed or damaged and not custom made or made to specific specifications.
Please contact us to arrange the return and we will provide shipping instructions.
The product must be returned in the same condition in which it was received, with its original packaging.
WHAT HAPPENS IF THE PRODUCT I ORDERED IS NOT AVAILABLE?
If the product you ordered is not available, we will notify you within 72 hours of receiving your order and offer you the option of choosing an alternative product or canceling your order.
If you cancel your order, we will refund the full amount you paid.
DO YOU OFFER THE ABILITY TO CUSTOMIZE PRODUCTS?
Some products can be customized with an inscription, logo or dimensions, but it depends on the product chosen.
Contact us for more information about customizable products.
WHAT ARE THE TRANSPORTATION COSTS?
Transportation costs are free in Italy for shipments over 250€ vat included.
For lower amounts the standard rate is 10€. For EXTRA-EU shipments the cost of shipping is €61 regardless of the amount of the order while for shipments within the EU the cost is €35 Delivery will be made to the ground floor of the house number indicated in the order; any requests by the Customer for transportation to premises above or below the ground floor will be considered additional services and therefore calculated separately according to what the courier requires for this service.
WHAT ARE THE CUSTOMS TARFFE FOR EXTRA EU SHIPMENTS?
Shipments outside the European Union may be subject to customs fees and import duties that will be charged to the recipient once the package arrives at its destination.
These customs fees and import duties are not included in our shipping rate and are the responsibility of the recipient.
If you have any questions or concerns about this, please contact your local customs office before placing an order.
WHAT ARE THE DIMENSIONS OF THE PRODUCTS?
Product dimensions are given in the product description.
If you have any concerns or questions, please contact us and we will be happy to provide further information.
DO YOU HAVE A CUSTOMER SERVICE DEPARTMENT?
Yes, we have a customer service department.
You can contact us by email or phone or whatsapp.
We will be happy to answer any of your questions or concerns.
DO YOU OFFER ASSEMBLY AND INSTALLATION SERVICES FOR YOUR PRODUCTS?
It is possible to request a home delivery service or installation of draperies purchased in our store upon prior estimate.
Contact us for more information.
CAN I REQUEST A CUSTOM QUOTE FOR A PRODUCT OR SET OF PRODUCTS?
Certainly, if you need a custom quote for a large order or a complete furniture project, please contact our customer service department.
We will be happy to help you find the best solution for your needs.
WHAT ARE THE WARRANTY POLICIES ON YOUR PRODUCTS?
We offer a 12-month warranty on all our products.
If there are any defects or problems, please contact us immediately to find a solution.
You can find more information on our dedicated page: Warranty and quality/
CAN I GET A DISCOUNT FOR PURCHASING LARGE QUANTITIES OF PRODUCTS?
Yes, we offer discounts for bulk purchases.
Please contact us for more information about our discount policy for bulk purchases.
DO YOU HAVE A PHYSICAL STORE WHERE I CAN SEE YOUR PRODUCTS BEFORE I BUY THEM?
Certainly, we have a Showroom in Orsago (TV), Via Partigiani 15 where you can find many of the products in our e-commerce.
In any case, we are at your disposal for any information or questions about our products.
